the city, 50% are impassable. the highways are mostly clear. the side roads in the city are mainly clear. but when you get into the different neighborhoods, that's where you find a lot of the unplowed roads, people who have been stuck in their homes now for 72 hours. and we found this interesting. how emergency crews have been responding to calls for help during the last few hours. listen to this. >> we've had to walk here, use basically foot power. park the truck as close as we can and get guys together. we jerry rigged a sled to pull people out. we're going a mile down these streets that aren't plowed, putting people on a sled, and dragging them out to an ambulance. >> reporter: in some cases we even learned they used the payloaders and put patients in the scoop of the payloaders to get them out of the heavy snow, into the fire trucks, where they could rush them to area hospitals. it's been complicated doing that job. again, the morning commute will be rough. we're talking about the freezing rain, the sleet, 27